Contact

Order delivery can take between 8 and 16 business days, depending on the type of product ordered and the delivery location. Products available in stock are usually delivered quickly, within 7-8 business days. However, for items that require a longer processing time or for deliveries to more remote areas, the delivery time can take up to 16 days. We encourage you to check the specific delivery estimates for each product at the time of placing the order.

Returning or exchanging a product can be done within a maximum of 30 days from receiving the package. It's important to note that we only accept returns or exchanges for damaged products or for those returned unused, with the packaging in perfect condition. Therefore, please make sure that each product sent back to us meets the necessary quality standards. Please review these conditions carefully to enjoy a pleasant experience! 

For more details, please refer to our Refund and Return Policy page.

Changing the delivery address can be done easily from the "My Account" page, in the "Addresses" section. Here, you can make changes to both the delivery address and the billing address. Make sure you update the correct information to avoid any inconvenience with the delivery of your order.

After the order is processed, the seller is required to provide a tracking number for the delivery. This number allows all customers to track the status of their order in real time. This way, you can easily check where your package is and the estimated delivery time, giving you transparency throughout the delivery process.

Any customer can request support in several ways. You can fill out the contact form available on the "Contact" page, send an email to support@reelken.us, or call +40751911599 for direct assistance. You also have the option to contact the seller directly with any questions or concerns. We're here to help and provide the support you need!

The address can be changed immediately after placing the order by going to the "My Account" page, in the "Orders" section. There, you need to press the "Modify Order" button next to the order you want to change. If the order has already been processed, the only way to change the delivery address is to contact the shipping carrier. Using the tracking number, you can request the address change directly from them. It's important to act quickly to avoid any delivery inconvenience.

We ship from our US warehouse to all states. Most orders leave the warehouse within 2 business days, with the delivery time being 8-16 business days, so your furniture reaches you in perfect condition. Every piece is carefully packed to protect the solid oak in transit.

If the products are purchased from the same seller, they will be delivered in a single package. However, if the purchase includes items from multiple sellers, each seller will send the products in a separate package. This is a standard practice that helps manage deliveries efficiently and ensures that each product arrives in the best condition.